Support Center
We would like to try our best to provide you with the best products and service, so welcome any questions or suggestions. We promise to our customers that we will deal with emails within 24 hours after receiving them.
Retrieve Registration Code
Retrieve your registration code by submitting your licensed e-mail or your order number.
Submit a Support Ticket
Ask a question or send us your feedback via the online form, and our support team will respond.
FAQ
Find answers to questions about payment, delivery, technical issues, and other general questions.
Product Support
Learn tutorials and knowledge about products. Find solutions to your technical problems.
Top Frequently Asked Questions
Q. How long will I receive the license code after I complete the purchase?
A: License code sent automatically within minutes after your purchase. If you have not received it after purchase or lost it, please send your e-mail address or order number to us, we will resend it within 24 hours.

Q: How long will it take to get your supporting response?
A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.

Q: Limits of unregistered edition.
A: If you use the unregistered edition, the software will placed “Unregistered Version” or limited within 5 minutes for output video.
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Email: support@videophotosoft.com
Send email to us Office hours: 9:00am ~ 8:00 pm
(GMT +8:00, 365 days)
All of emails we will reply within 24 hours
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